.jpeg)
The objective of this case study was to enhance operational efficiency within this charity organisation by reducing administrative overhead, streamlining donor engagement, and reallocating resources to frontline impact activities—without compromising transparency or compliance.creating a safer. By addressing connected future, our team aimed to client's frontline sales. Through meticulous analysis, strategic planning, and implementation of tailored solutions, we sought to achieve measurable results and demonstrate the impact of our expertise in 2024.
This case study serves as a testament to our commitment to delivering actionable, client-centric solutions that drive success. we aimed to demonstrate our expertise in 2022 and showcase our ability to deliver tangible, impactful solutions.
Implemented a cloud-based integrated management system combining CRM, volunteer coordination, donation tracking, and reporting dashboards. Automated key processes such as gift aid claims, volunteer scheduling, and impact reporting. Introduced staff training on digital tools and created SOPs for consistent operations.
30% increase in direct service delivery due to time saved on administration and 25% boost in volunteer engagement and retention through smarter scheduling
Annual donation revenue increased by 18% and operational costs reduced by 22%, enabling reinvestment into core programmes
Stakeholder satisfaction rose by 33%, according to annual surveys and model adopted by 3 partner charities as a benchmark for efficiency
